Refund and Returns Policy
See below for information about your delivery & return options:
DPD Next Day Delivery
£3.98 (Free when you spend £20 or more)
- Delivery Monday to Friday (excluding UK bank holidays)
- Certain postcodes are exempt from DPD delivery and will automatically change to Royal Mail 48hr Tracked.
- Same day dispatch when you order before 2pm, orders placed after this time will be dispatched the following working day. Subsequently your order will be delivered the next consecutive working day.
Royal Mail 48hr Tracked
£3.98 (Free when you spend £20 or more)
- Delivery Monday to Friday (excluding UK bank holidays)
- Northern Ireland deliveries are shipped via Royal Mail 48hr Tracked but are subject to delays and customs following recently leaving the EU.
Royal Mail International Tracked & Signed
Cost of delivery will be calculated at checkout once postcode is entered.
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- Expected delivery 7-10 working days
- Please note Royal Mail will hand this parcel over to your local parcel delivery service when it reaches your choses country. This can result in delays.
- Due to the current climate, some deliveries are experiencing long delays. We thank you for your patience during this time.
We are sorry if there is a problem with your order, we may be able to help, please contact our Customer Care team on +44 (0)203 1986 986 or email us at customerservice@canabidol.com.
If you still wish to continue with returning your item, there are a few important thing to keep in mind. You can return your unused item(s) by post within 14 working days of receipt of your goods.
- You have 14 calendar days to return an item from the date you received it.
- Only items that have been purchased directly from us can be returned.
- Please ensure that the item(s) you are returning are repacked with all the elements they were received with.
- Item(s) will not be refunded if they are opened, unless faulty.
To return your item(s) back to us call our team on +44 (0)203 1986 986 or email customerservices@canabidol.com.
